Customer Support Triage

beginner

Turn support messages into grounded answers, known-issue links, and follow-up tasks.

Architecture

Slack MCP Server

Reads the support conversation and posts drafted replies

77/100

npx -y @modelcontextprotocol/server-slack

Notion MCP Server

Retrieves policies, support macros, and internal runbooks

80/100

npx -y @notionhq/notion-mcp-server

Brave Search MCP Server

Checks public docs and service status pages

81/100

npx -y @modelcontextprotocol/server-brave-search

Memory MCP Server

Stores durable resolved-case patterns

80/100

npx -y @modelcontextprotocol/server-memory

Expected Output

Support Triage Customer issue: billing webhook delay Internal source: Notion runbook linked Public source: status page checked Reply drafted: yes -> Follow-up pattern saved

Related Recipes

Market Research Briefing

INTERMEDIATE

Create evidence-backed market briefs from web search, papers, and saved research memory.

researchanalysis

5 components

Incident Response Command Center

ADVANCED

Triage production incidents from alerts to fixes with observability, chat, and repo context.

devopsworkflow

5 components

Personal Research Vault

BEGINNER

Collect papers, web findings, and persistent notes into a searchable research memory.

researchdocs

5 components